Refund policy

Lashnovo Return & Refund Policy

Last Updated: February 2, 2025

At Lashnovo, we are committed to providing high-quality products and ensuring customer satisfaction. If you are not completely happy with your purchase, please review our return and refund policy below.

Returns

We accept returns on eligible items within 30 days of receiving your order. To qualify for a return, the item must meet the following conditions:

  • Unused and in its original packaging

  • In the same condition as received

  • Free from damage or tampering

Certain items cannot be returned for hygiene and safety reasons, including:

  • Opened or used adhesives, serums, and lash products

  • Items not in their original packaging

  • Products damaged by the customer

  • Sale items or promotional purchases (unless defective)

To initiate a return, please contact our customer support at info@lashnovo.nl with your order number and reason for return. Once approved, we will provide return instructions.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed back to your original payment method within 5-10 business days.

Please note:

  • Shipping costs are non-refundable unless the return is due to a product defect or our error.

  • Refund processing times may vary depending on your bank or payment provider.

Exchanges

We only replace items if they are defective or damaged upon arrival. If you need an exchange, please contact us within 7 days of receiving your order at info@lashnovo.nl.

Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.

  • We recommend using a trackable shipping service to ensure safe delivery of your return.

Late or Missing Refunds

If you haven’t received your refund within the expected timeframe, please:

  1. Check your bank account again.

  2. Contact your credit card company, as it may take some time before your refund is officially posted.

  3. Contact your bank, as processing times may vary.

If you’ve done all of this and still have not received your refund, please contact us at info@lashnovo.nl.

Contact Us

For any questions regarding returns and refunds, feel free to reach out to our customer service team at info@lashnovo.nl. We’re here to help!