Have questions about our products or services? We’ve got you covered. Below you’ll find answers to the most common inquiries from lash artists and customers alike. From product details to application tips, explore our FAQs to get all the information you need for a seamless Lashnovo experience.

Frequently Asked Questions

Our lash extensions are made from high-quality synthetic materials, designed to mimic the natural look and feel of real lashes. They are lightweight, durable, and hypoallergenic, making them suitable for all skin types.

Classic lashes: A one-to-one application where a single extension is applied to each natural lash, providing a natural look with added length and subtle volume.

Volume lashes: Multiple lightweight lash extensions are fanned out and applied to each natural lash, creating a fuller and more dramatic appearance.

Hybrid lashes: A mix of both Classic and Volume techniques, offering a perfect balance between the two, giving a textured and dimensional look.

Lash extensions typically last anywhere from 4 to 6 weeks, depending on your natural lash cycle and how well you take care of them. We recommend a refill every 2 to 3 weeks to maintain fullness.

DIY cluster lashes are pre-fanned lash segments designed for easy application at home. To apply, simply pick up a cluster using tweezers, dip the base in a small amount of adhesive, and gently place it along your natural lash line. They offer a customizable lash look with minimal effort and are ideal for anyone wanting a quick and beautiful lash upgrade.

We recommend using our Lashnovo lash remover for safe and effective removal. Apply a small amount to the base of the lashes, let it sit for a few minutes to loosen the adhesive, and gently remove the extensions with tweezers or a cotton pad. Avoid pulling or tugging to prevent damage to your natural lashes.

For professional use, our Lashnovo Professional Glue offers a strong bond with quick drying time, ensuring extensions stay securely in place for weeks. For DIY cluster lashes, we recommend our Bond & Sealant, which is formulated for at-home use and provides a lasting yet gentle hold.

Yes, but we recommend using oil-free makeup and makeup removers to avoid weakening the adhesive. Be gentle around your lashes, and avoid waterproof mascara, which can be difficult to remove and may damage the extensions.

When applied correctly by a professional or with proper care for DIY clusters, lash extensions should not damage your natural lashes. It’s important to avoid rubbing, pulling, or picking at your lashes, as this can cause breakage or premature lash loss.

To become a partner and gain access to our exclusive wholesale prices, simply request a boarding pass through our website. This pass will give you a unique check-in code that unlocks wholesale pricing on our products.

We offer fast and reliable shipping for all wholesale orders. Shipping costs and delivery times vary depending on your location and order size. For detailed shipping information, please visit our Shipping Policy page or contact our support team for assistance.

Yes, once your order is processed and shipped, you will receive a confirmation email with tracking information so you can monitor the delivery status.

We accept returns and exchanges for unopened, unused products within 30 days of purchase. For more details, please visit our Return Policy page or reach out to our customer service team.

"Didn't find the answer you were looking for?"
If your question wasn’t covered in our FAQs, feel free to reach out to us directly. We’re here to help and aim to respond to all inquiries within 48 hours. Simply fill out the form below, and we’ll get back to you as soon as possible!